At PlanetWiseShop.com, we strive to provide seamless delivery experiences for our customers. We are committed to delivering your orders efficiently and on time directly to your doorstep. Here’s everything you need to know about our shipping process:
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Processing times may vary slightly during holidays or busy periods.
Shipping Time
- Standard delivery times range from 7–20 business days, depending on your location.
- In rare cases, external factors like customs checks or courier delays may affect delivery times.
Shipping Costs
- Enjoy free standard shipping on all orders unless specified otherwise.
- Expedited shipping options, if available, will be displayed at checkout for an additional fee.
Customs and Duties
- For international orders, local customs duties or taxes may apply upon arrival.
- These fees are the responsibility of the customer and are not included in the product price or shipping charges.
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Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below:
Eligibility for Returns
- Items can be returned within 30 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
Non-Returnable Items
- Certain items, such as personalized or clearance products, may not be eligible for returns.
- For hygiene reasons, items like undergarments and swimwear are non-returnable.
Return Process
- Contact our customer service team at support@planetwiseshop.com with your order details and reason for the return.
- Once your return request is approved, you will receive instructions on how to return the item.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
- Refunds are processed once the returned item is received and inspected.
- Please allow 5–10 business days for the refund to reflect in your original payment method.
Thank you for choosing PlanetWiseShop.com. If you have any questions about our shipping or return policies, please contact us at support@planetwiseshop.com. We’re committed to providing you with quality products and exceptional service every step of the way!